Great link from Fast Company blog regarding how many individuals manage.  Take a read by clicking on the link below.  There are many talent management technologies such as learning management systems (LMS) and performance management tools, specifically goals alignment and living reviews that will help manage to the 98% instead of the 2%.  Also, visibility into who these 2% REALLY are can help us manage appropriately. 

��� Find out what your people think. At your next management meeting, ask ���Who do you think we manage to: the 2% or the 98%?���
��� Anytime a policy or rule is being considered ask the question, ���Who are we managing to?���
��� Manage them up or manage them out. Don���t let the 2% bog you down. The 2% will always exist but don���t let them trap you. Keeping them erodes your culture.
��� Become a transparent community. When communication is clear, concise and all employees know what is going on it is hard for the 2% to gain a foothold.
��� Give the gift of training. Your employees will gain critical skills with training in giving feedback and conflict management ��� these are among the least known skills and most necessary for every facet of life.

Another infusion of knowledge..

Source: Managing to the 2%