In almost every Fortune 1000 organization we work with today, Workforce Planning is a major topic.  Workforce planning is another HR/HCM/Talent Management term that has different meanings to different people.  Over the Black Friday weekend, the term Workforce Planning came to mind quite often as some major retailers didnt have enough people to handle the demand.  During the week before Thanksgiving, we had the opportunity to meet with a client that was planning for the future leaders of the organization 5 years into the future. 

All of the above definititions and more are fair game and what is most important is that you clearly define to your entire organization what it is you are planning.  Attached is a good article and tips on workforce planning from CRM Magazine.

http://www.destinationcrm.com/articles/default.asp?ArticleID=6515