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Last week I spent a day at a Technology Summit hosted by Workday.  The purpose of the day was to walk a number of industry analysts through Workday’s functionality and new technology.  The summit was a lot of fun and I think was a great success (Read my full comments here), but the one thing that bothered me as we were reviewing some very innovative technology is how ill-prepared many of the HR organizations I know are to actually use any of it.

 

Here at Knowledge Infusion we are pushing individuals and companies to plan for 2011 early and make it the year to raise the bar for HR.  In some cases this involves technology, but even the best technology suite will fail if the HR business processes, and the organization as a whole, do not support it.

 

HR technology is continually evolving and many companies in the market have strong products with very useful functionality.  But in too many organizations, the technology has left the users behind.  There is no need for performance management if you are not willing to change a business process where managers fill out a yearly review in a word document and then stick it in a file.  You don’t need a learning management system if your current training curriculum is limited to classes that will decrease legal liability instead of also training to improving the skill of your workforce.  Those are just two easy, and common, examples but I’m sure everyone reading could provide more.

 

So while you are planning for your 2011 look at the work that you’re doing and ask if it has evolved over the past few years.  What are you doing to grow the value of HR within your company?  There are plenty of technologies that can help you succeed, but first you need to make a commitment to improving your processes.  It is only with these transformed business processes that you will be able to truly leverage the amazing technology out there.

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Lately we at Knowledge Infusion have been spending a ton of time working with HR and IT organizations trying to help them understand the best structure for their ownership and support of various HR technology initiatives.  The term HRIS has been out there for decades and when you look at the definition of IS it looks something like this:

 

Information systems are implemented within an organization for the purpose of improving the effectiveness and efficiency of that organization. Capabilities of the information system and characteristics of the organization, its work systems, its people, and its development and implementation methodologies together determine the extent to which that purpose is achieved

 

When HR defines a role as HRIS and/or depends on HRIS to develop its overall process approach to human resources, the outcomes of the HR function within an organization and the overall HR strategy, it takes a very myopic look at what HR truly needs to be successful in driving global processes, defining change and metrics to measure that change as well as structuring people in the HR function to meet a long-term HR strategy.

 

Leading edge HR organizations today are looking at focusing on what processes and people are needed to execute it's long term strategies and determining what level of IT support may be needed to ensure that technologies are an enabler of a HR strategy, not what is driving it.

 

The term HRIS still may live on within IT as the group that maintains and supports a HR technology implementation, but it is not the right placement, treatment or priority for a group responsible for implementing process transformation and change throughout a global enterprise.

 

Do you still use the term HRIS?  What does it mean in your organization?

 

Another infusion of knowledge...

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As more and more workers around the world work remotely, the "conference call" has become a standard form of communication amongst workers of all generations today.  Knowledge Infusion works daily with organizations around the world helping them understand how to best communicate change and behavior to their workforces.  Is this a best practice? (smile)

 

I could not help post this video that makes fun of our world of "communications" today and helps us realize at times how hard it is to get things done.

 

Enjoy and pass around..

 

Another infusion of knowledge..humor..knowledge

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We are thrilled to welcome another team member to the KI family!

 

Scott Schmidt joins Knowledge Infusion as the Director of Advisory Services for KI OnDemand. In this role he will lead the product, content, and strategy for KI OnDemand services. With this great addition to the team you'll see fresh content, tools, and resources on KI OnDemand to help drive your HR and talent management initiatives.

 

Scott comes to Knowledge Infusion most recently from Boyd Gaming where he was the Director of Talent Acquisition. At Boyd, Scott led the talent planning process, participated on the technology committee that evaluated software vendors for core HR, talent acquisition, and time & attendance system, and oversaw the deployment of many of their talent acquisition technologies. Previous to Boyd Gaming, Scott has also held various HR and staffing roles at Echelon Resorts and Wynn Resorts.

 

You can reach out directly to Scott  via his KI OnDemand profile.


Welcome Scott, You are KI!

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On September 28, 2010, just one day before the HR Technology Conference and Exposition kicks off in Chicago, Knowledge Infusion is hosting its 2010 Knowledge Infusion Fall Executive Forum at The University of Chicago Gleacher Center.

The Fall Executive Forum is an exclusive, invitation-only forum and networking event for Knowledge Infusion's premier enterprise clients and prospects, designed for organizations to learn from each other and share best practices and strategies.

The theme for the Fall Executive Forum is focused on The Evolution of Talent Management, including presentations about the impact of leading edge talent management technologies on HR and the business, and a look at how HR makes it all work together.


Why should you attend
?

  1. Learn how to be a better boss.

Gain insight from Bob Rosner, author and employee retention expert, who will talk about 12 steps to better bossing, teaching managers and HR professionals how to use "better bossing" as their most powerful retention tool.

  1. Learn best practices from McGraw-Hill and CDW.

Mary Beth Drake, Vice President of Human Resources Services and Planning at McGraw-Hill, will talk about building a talent foundation for the future.

David Klein, HR Technology Solutions Manager of CDW, and Tess Reinhard, Senior Director of Organizational Capability of CDW, will talk about next generation talent management.

  1. Connect and network with your peers.

Attending companies include HR practitioners from leading global organizations including Four Seasons, CDW, Franklin Templeton, Clorox, Dell and many others.

  1. Get to know the face behind the Bill Kutik Radio Show personality.

Bill Kutik, leading independent industry analyst, co-chair of the HR Technology Conference, and host of the Bill Kutik Radio Show, will go behind the scenes of the HR Technology Conference.

Click here to see the full conference agenda. We are offering team discounts and additional discounts for those that will also be attending the HR Technology Conference. If you have any questions or would like to request event registration information, visit the conference site or contact us.

We look forward to seeing you in Chicago this September!

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It is truly fascinating to me as I watch organizations spend hundreds of thousands of dollars branding their career sites at the quality, excitement and level of effort they put into it to get applicants to want to come work for them.

 

It is of even GREATER fascination to me the LACK of effort I see organizations put into the branding of the employee experience   once a candidate is hired and truly part of what makes up the value of the organization.

 

Over the past 10 years, organizations have done a great job leveraging the latest technologies to drive the applicant experience to one that is greater in excitement than many e-commerce/shopping sites on the web today.

 

Over the past ten years, organizations have struggled with who owns the intranet/portal; where it can be accessed from and issues of security that make us all cringe.  Application vendors have made this worse by not providing plug-ins to portals or intranets giving employees multiple user interfaces and log-ins to systems.

 

Part of every HR/Talent Management Strategy must include employee branding, workforce facing tools such as portals and a focus on the overall EMPLOYEE experience.  If EMPLOYEES are truly our greatest "asset" (overused, I know)...then why do we spend more on the applicant experience and give them crap to work with internally.

 

As you plan your budgets for late 2010 and into 2011, think about how to "mashup" all of your internal technologies and processes into an experience that exceeds your applicant experience today.

 

Take a look at the applicant experience and the employee experience in the mirror.  Which looks better, which is more appealing, and what will drive long-term employee engagement.

 

At Knowledge Infusion, we use the term "cultural continuance" to discuss how we are creating a culture for applicants and ask if we are carrying it over for the applicant once they become an employee.

 

How mature is your "cultural continuance"?

 

Another infusion of knowledge...

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We are very happy to introduce and welcome Brett Addis to the Knowledge Infusion family.

 

Brett joins Knowledge Infusion as a Consultant, bringing rich functional expertise in talent acquisition, organizational design, performance management, workforce planning, and employment branding.

 

Prior to joining Knowledge Infusion Brett spent several years consulting with Bernard HODES and The Newman Group/Futurestep, helping clients with talent management functional, technical and branding strategies. Brett also has practitioner experience, working as a recruiting lead at Washington Mutual Bank and as an HR generalist at Assurant Solutions and Healthcare.

 

You can connect with Brett through his KI OnDemand profileBrett Addis

 

Welcome Brett!  YOU are KI!

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It has been an exciting quarter at Knowledge Infusion and we are thrilled that our family continues to grow with the best and brightest in the industry.

 

In Q2 we welcomed an amazing group of employees who bring new expertise and experience to Knowledge Infusion, allowing us to continue to provide the best service to our clients.


Harry West
joins us as Senior Consultant/Client Executive. Harry brings a wealth of HCM experience to KI, coming most recently from SAP where he spent the past 15 years responsible for various aspects of the SAP Human Capital Management product portfolio.

 

Patrick Dodge has hit the ground running in his role as Associate Consultant. Patrick comes to Knowledge Infusion from Health Net in Los Angeles, CA where he worked for the past 5 years. His experience spans from compensation consultant, to HR business partner, staffing and diversity vendor management, and project administrator of recruiting operations.

 

Bob Tricarico joins our sales team as Strategic Account Director, heading up efforts in the South and South East. A seasoned veteran with10 years of experience in the HR, Payroll and Time and Labor industries, Bob has held numerous sales and sales leadership positions with Kronos, SuccessFactors, and HRsmart.

 

Justin Lupien joins the sales and marketing team as Business Development Manager. He comes to us most recently from Salary.com where he held successful roles in Sales, Small Business Support, and Account Management.

 

Susan Mignano brings a new level of expertise as Director of Consulting Services, responsible for the readiness of the consulting organization. Serving most recently as Director of Field Readiness for SuccessFactors, Susan has more than nineteen years of experience in the technology and software industry.

 

We wish a warm welcome our new family members:  YOU are KI!

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This week I will be running a pre-conference session at our Summer Executive Forum about enterprise collaboration.

 

Unfortunately for most companies, enterprise collaboration either falls way down the priority list, or worse, entrusted to their IT peers to “own”.

 

Enterprise collaboration is not new, it just looks very different today.  I was on a recently panel at the Enterprise 2.0 Conference when someone in the audience, ask, “how is [enterprise collaboration] different from knowledge management"?  I tried to politely respond but the answer is that its completely different in terms of structure, culture, users, vocabulary, business outcomes, technology, the list can go on.

 

Enterprise collaboration is about connecting the right people with the right information while driving towards a common goal.  That's not my definition...I borrowed it from Wikipedia, the free, web-based, collaborative, multilingual encyclopedia project…

 

collaboration.jpg

Enterprise collaboration is not just about “one thing” but a collection, or more specifically, a collision, of IT, HR, R&D, marketing, sales...essentially all corporate departments.  Think talent management combined with knowledge sharing, workforce information, customers’ data and relationship management, etc.  The lines between employees, customers, partners, suppliers are blurring.  So will your enterprise collaboration strategy.

 

Its not just about this cool, new "social” stuff either.  Even though “social” has become the word of the day for us as “friends”, “followers”, or “consumers”, it has become the dreaded “s—word” for many companies when you think about security, employee policies, risk, and legal compliance.  Just like the Internet was the Wild Wild West back in the early 90s, social networking notably Facebook has become the new free-for-all (especially considering the recent privacy debate).  Many executives have been lead to believe “social” means “Facebook” that inevitably distracts the real value of enterprise collaboration enabled through connections.

 

How does collaboration change talent management?  Talent management become less about assessing individual performance, setting compensation plans or developing high-potentials.  Real talent management initiatives aren’t about rigid processes that are nearly impossible to define and control.  Its about engaging the workforce that will allow them to do their job faster, better, and ultimately cheaper.

 

So then, what does the future of enterprise collaboration look like?  Jive Software, the platform that supports our KI OnDemand service, offered a glimpse into work of the future last week when they shared new capabilities slotted for later this year which includes understanding influence within a company and being able to view real-time "what matters" amongst individuals, groups, and projects.  Jive is not the only software vendor driving enterprise collaboration.  Many HR vendors are also innovating around enterprise collaboration include SuccessFactors (with the Cubetree acquisition), Saba and Cornerstone OnDemand.

 

jive.png

     Source: Jive Software, 2010

 

Hopefully this week I will get those companies in my session to raise the priority and focus around enterprise collaboration.  It starts by understanding your culture and changing the vocabulary.

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On June 23-24, 2010 in Dallas, Texas, we will be hosting our first executive event, the 2010 Knowledge Infusion Summer Executive Forum.  This is an exclusive educational forum and networking opportunity for Knowledge Infusion's premier enterprise clients and prospects.  This event is sure to be a sell-out!  If you have been pushing off your registration for the event, here are some top reasons why you should attend.

Why should you attend?

  1. Gain insightful knowledge from our keynote speakers including Doug Ulman, President and CEO of the Lance Armstrong Foundation, and Libby Sartain, author and former CHRO of Southwest Airlines and Yahoo!.

Doug Ulman, President and CEO of the Lance Armstrong Foundation, will discuss LIVESTRONG’s progressive and innovative collaboration strategy and how they are effectively using it to fight on behalf of the 28 million people living with cancer today.

Libby Sartain, author and former CHRO of Southwest Airlines and Yahoo!, who based on her recent book, Brand for Talent, will highlight how organizations must build a talent brand in order to attract their most critical talent segments to come to work.

  1. Experience a real, live HR Shared Services Delivery Center.

Executive Forum host, Northrop Grumman, has been on a multi-year journey to build one of the leading HR shared services centers in the world. Currently supporting over 75,000 employees, Northrop Grumman has deployed an innovative service center with a foundation around employee service.

Judy McFarland, Vice President of HR Shared Services at Northrop Grumman, will speak about the strategy behind building and deploying Northrop Grumman’s state-of-the-art HR Shared Services Delivery Center, followed by a tour of the center.

  1. Learn best practices from Dell and Nike.

The NIKE brand has become synonymous with high-performance and innovation. In this session, John Schroeder, Director of IT Infrastructure and Strategy at NIKE, will share the innovative culture of NIKE and what NIKE is doing to develop its future leaders. From developing global talent pools to identifying and nurturing high performers, NIKE is truly on the leading edge of leveraging technology to deploy and cultivate new talent within their global workforce.

In September 2009, Dell acquired Perot Systems, one of the largest and most notable acquisitions in its history. The acquisition comes with inherent challenges in blending unique cultures, work styles and talent. In this session, Andy Valenzuela, Senior Director of HR Technology at Dell, will discuss how Dell is integrating its workforce following the Perot Systems acquisition. You will learn how to establish and follow a successful workforce integration plan including critical elements and processes that include an integration methodology, cultural integration plans and a change management plan.

  1. Learn how to get the most from your core HR solution.

In the Evolving Your Core HR Strategy pre-conference workshop session on June 23rd, Jason Averbook, CEO of Knowledge Infusion, will be walking participants through the necessary steps to understand how to get the most from your Core HR solution. We’ll discuss optimization and how to determine whether your existing Core HR solution meets the needs of your organization.

  1. Learn what social media and social collaboration mean for your organization.

In the Nurturing Enterprise Collaboration Now pre-conference workshop session on June 23rd, Jason Corsello, Vice President of Knowledge Infusion, will explain what social media and social collaboration mean for a company, its products and its employees, and discuss how to begin the dialogue with actionable steps to begin preparing a strategy that is right for your organization.

Click here to see the full conference agenda. If you have any questions or would like to request event registration information, visit the conference site or contact us.

A special thank you to our employees and customers in advance for making this a successful first event!  YOU are all KI! See you in Dallas this June!


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This morning Knowledge Infusion held our monthly virtual company meeting, and I'm pleased to announce that we are ahead of goals on every KPI !  We are looking forward to continuing the momentum.

 

Every employee received some new KI SWAG for the meeting, and we had a photo contest.  The only rule was that you had to be wearing your KI shirt. We all voted and the winner got an American Express gift card, in honor of our newest client, of the same name!  Here are a few of the fun pics that were submitted:

 

How many customers do you see??   (** answer below)

Betsey.jpg

 


On Top of the World!

Emily.jpg

 

 

When Goats Attack!

Andy.jpg

 

 

 

Multi-Tasking

 

Neil.jpg

 


Double Trouble:

Gaye.jpg

 

Thanks everyone for playing along and getting very creative!  YOU are KI!

 

** there are 13 customers in that photo.  Can you name them all?

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Earlier this week, SuccessFactors announced the acquisition of CubeTreeCubeTree is a small and relatively unknown vendor who specializes in the emerging "social" or enterprise collaboration space.  This acquisition, though small in the grand scheme of things, signifies what I believe to be a material change in what talent management is and what it will shortly become.

 

Enterprise collaboration is not necessarily new, but recent advances in technology, service delivery and user engagement is changing how employees work.  Enterprise collaboration is no longer about "knowledge management" or creating a huge library of documents that can be shared.  Its about sharing ideas across their organization, getting input and feedback from people you may not know within your company, find the experts and thought leaders, and creating ad hoc internal groups that cut across organizational structures and boundaries.

 

What does this mean for talent management?  Talent management, or unified talent management as more recently described, has been primarily focused on process and automation.  In essence, talking existing manual processes (not always the best, by the way) and putting them online.  The biggest challenge in the first generation of talent management is that it has not created material business impact.  Talent still can't be mobilized, experts are still buried under hierarchy, and high performers are still not being optimally leveraged.

 

The technology has also lacked "stickiness".  The average user/employee doesn't use talent management applications today to do his job better.  In fact, most users avoid the process-heavy, compliance driven nature of today's applications and use it only when forced to do dreaded tasks like performance reviews, job requisitions, etc.

 

Enterprise collaboration changes today's flawed model of talent management.  Talent management is now informal, collaborative, social, immediate, open, engaging, [add your word here], ...

feature-screen-comment.png

Source: CubeTree

 

The question remains -- where is HR in defining and aligning enterprise collaboration with talent management?  Today, HR is invisible in the conversation that is current dominated at one end by IT who is solely focused on the technology and deployment risks, and the other end by the "creators", typically the younger demographic employees, that are already bringing the new collaborative technologies into the company without the knowledge of HR or IT.

 

One last thing to note, SuccessFactors is not the first talent management vendor to recognize the impact of collaboration on talent management and investing accordingly.  Cornerstone OnDemand's Cornerstone Connect product has actually been on the market for a few years now.  More recently, Saba has released Saba Social to

blend informal learning, talent and collaboration.

 

The question for you -- what are you doing today to change your talent management strategy?

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Professional baseball and other sports teams are on a constant search  for talent.  Current players get older, their skills diminish, perhaps  they get injured or traded in an attempt to shore up a team weakness.   At any rate, there is a steady churn of talent through the organization,  prospects get scouted, drafted, and signed.  Their progress and  development is carefully monitored, and if the organization is  exceptional at identifying talent at a young age, accurately assessing  the strengths and weaknesses of these young players, employing capable  coaches and other support staff to help in the development of these  prospects, and finally creating the kind of environment where players  can excel, then usually the organization acquires a reputation as a  respected and admired talent factory.

 

The traditional starting  point for young player evaluations and assessments is the scouting  report, this (especially in the days prior to YouTube), often was the  sole source of organizational data on an individual prospect.  A team  employee known as a scout would personally observe prospective draft  choices as they competed in high school or college games, keep a set of  detailed notes, then transfer those notes to an official team scouting  report that would be submitted to the team's management to be used as  input to inform decisions around player selection, assessment, and even  compensation.

 

A copy of one of these scouting reports, in this case a classic version from 1980, is in the image on the right.  This  scouting report was prepared by a member of the New York Mets scouting  staff about the then high school player named Darryl Strawberry, who  later went on to star for many season in the major leagues. straw.jpg

 

Take a look at the report, as a combination of a performance review (of  Strawberry's play in high school) and assessment tool, (as a predictor  of potential future performance), the report is remarkably simple, yet  powerful.  On one sheet of paper, skills are rated, suggestions for  development are indicated, potential for success at the highest levels  are considered, and even possible compensation amounts are factored in  to the overall report.

 

There are a few lessons to take away  from the simplicity, organization, and content of this kind of report as  organizations seemingly continually wrestle with the best ways to  evaluate employee performance and to better assess candidates that are  being considered for open positions.

 

Consistency - Notice  in the area of the report where specific baseball skills (Power, Base  running, etc.) are assessed, the scout is advised to 'Grade at Major  League standards, not amateur'.  This is important for at least two  reasons. One, as prospects at different levels of current competition  are evaluated, these scores can still be used as a valid basis of  comparison.  In other words, rating all high school, college, and other  free agent players on the same 'major league' scale makes comparisons  valid.  Second, applying a rating criteria applicable to the highest  level of competition attainable offers some insight as to the ultimate  potential of the player.  The Mets were not simply trying to find  players to stock low-level minor league teams, they were in search of  players that would eventually excel at the highest, major league level  and they kept that goal in mind from the initial player assessment.

 

Completeness  - Despite being a one-page form, the report is detailed and thorough in  its assessment.  'Hard' skills like batting, running, and throwing are  included along with what in business would be considered 'soft' factors,  (dubbed 'mental makeup' on the report).  The baseball scout and  executives all too well have come to understand that physical skills  alone are not the only criteria that must be assessed when evaluating  prospects.  And even knowing that these 'mental makeup' criteria are  important does not guarantee that mistakes will be made, as in reality  Strawberry eventually had multiple 'character' and legal problems in his  career.  But the larger point is that skills, potential, development  and more are all included and on a simple form.  Performance reviews and  candidate assessments that stretch to multiple pages (either hard copy  or online) could definitely learn something from the simplicity and  layout of the scouting report.

 

Reality based - When I saw this  report, the item that caught my eye at first was the simple question, 'Will He Sign at Your Price?'.  The scout is asked to make a  determination based on his/her understanding of the player's ability and  potential, current market conditions, and potential competitor's for  the player's services to provide an assessment if they believe that  player can be obtained at a compensation level that is in-line with the  organization's compensation approach and ability to pay.  This takes the  role of scout (and in business the recruiter), beyond simply evaluating  skills and to one that is more complex and valuable to the  organization. Every baseball team would today rate Albert Pujols of the  Cardinals as a fantastically gifted player, but only a very few of them  have the financial means to attempt to sign him to a contract, given the  enormous value the market places on his skills.  Assessing  'signability' is an important lesson in business as well, it does not  make sense for recruiters to chase candidates that the organization  simply has no shot at actually landing.

 

I could go on and on, but I think the point is pretty clear.  Think about your reviews and assessments in these types of simpler, clearer terms, apply a consistent  method and approach, and make sure that you keep a foot in reality when  engaging prospects and it is likely your processes and capability will  improve.  Thinking like a professional baseball talent scout, and  applying some of the scout's tools could just be the way your  organization lands the next Joe Mauer or Tim Lincecum, (non-baseball  fans, that would be very, very good).

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The New York Times online business site runs a regular series called 'The Corner Office', interviews with CEO's and other business leaders on a covering a range of subjects from innovation, to leadership, and the changing nature of work and people's relationship to the organization. corneroffice.jpg

 

Frequently, these CEO and executive interviews venture in to the topic of Talent Acquisition, (although most of the business leaders seem to simply refer to this as 'recruiting', perhaps not yet fully embracing the most inclusive term). In the most recent, 'Corner Office' piece, Bill Carter the founder of marketing agency Fuse talked about some of his most important recruiting practices.  One particular piece of advice was direct and telling, namely if in your organization you need to improve your capability at a particular function, or skill you have to 'Go get people who are at organizations that are, at least in a  particular function, better than what you have now'. This approach requires internal knowledge in that your managers and leaders can identify and honestly assess your own capability, and also a talented recruiting team that knows where to find these 'better skilled' people, and how to effectively recruit them in to your organization.

 

In another Corner Office interview, the CEO of Inter-Continental Hotels Group, Andrew Cosslett discusses how, when recruiting for senior leadership positions, he has found that 'the ones who are the best, I’ve found, are the people who have had to  confront something very difficult, and they’re the people you can rely  on when the going gets really tough because they’ve been there, and they  know what they can do.' The ability to have candiates open up, to share those kinds of details into challenges and crises that they have faced certainly requires a capacity and capability in recruiting and assessment that is highly developed and attuned.

 

I encourage you to read more of the Corner Office interviews, they offer excellent insight into what a representative sampling of CEO's and leaders are concentrating on, what essential skills and characteristics are needed for their success, their (sometimes diverse) theories of leadership, and their philosophy on recruiting and hiring.  It is remarkable how in almost every interview the CEO or leader talks passionately about their approach to recruiting, how essential it is to find the 'right' talent for the organization, and how they use the interview and other strategies to make these decisions.  Simply, even in an economic downturn, recruiting the best people is never far from the mind of these CEO's.

 

And recruiting the best people will likely only get more important in an improving economic climate, as the most sought after talent seeks new opportunities, and evaluates potentially multiple options.  For many organizations the ability to effctively recruit is fundamentally critical to the ability to execute business strategies.  Almost all organizations, (and their leaders) are worried about recruiting, almost all can get better at it, and all can learn something from other organizations that may be more effective and successful.

 

In this spirit of learning and sharing, we are co-sponsoring with ERE.net, the 2010 Knowledge Infusion & ERE Future of Recruiting and Sourcing Survey.  The survey is designed to assess the structures, capabilities, effectiveness, and technologies that are being used in recruiting and sourcing today, and to provide a rich data set that can be shared and learned from. Later this spring, we will conduct a webinar to share the results and help to make some conclusions and recommendations.

 

Please take a few minutes to respond to the survey using this link - 2010 Knowledge Infusion & ERE Future of Recruiting and Sourcing  Survey.

 

Remember, your CEO may be right now sitting in his/her office thinking about recruiting, make sure that you have the tools and knowledge to drive that conversation and help your organization deliver.

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Recently it was announced that five undergraduate members of the  University of Kentucky men's basketball team would be leaving school and have declared  their eligibility for the National Basketball Association 2010 draft.  Four of the players, John Wall, Demarcus Cousins, Eric Bledsoe, and  Daniel Orton, are just freshmen, meaning they only attended UK and  played for the Wildcats for one season, making them so-called 'one and  done' players. These players were all highly-prized recruits and their  intention to leave the program, while not entirely surprising in the  case of Wall and Cousins, leaves a major talent gap in the team as they  plan for next season.

 

A traditionally strong program like  Kentucky can likely replace much of the lost talent since their  reputation for winning and for competing at the highest levels of  college basketball usually ensures a steady stream of incoming new  players. Still though losing five members of the team, that were all  significant contributors, may likely knock the program down a level or  two in the short term. But by actively recruiting the most talented high  school players in the country, ones that often have more attractive  career options (in the form of an NBA contract), the school (and others  that do the same), certainly expose themselves to the risk of this kind  of talent exodus.

 

In an improving economy it has been estimated  that a significant number of employees, once they begin to perceive they  have more and potentially better career options will actively seek  these options, possibly leaving many organizations with a talent  shortage.  This begs the question, should organizations always seek to  recruit the 'best' talent, the type of talent, to extend the basketball  analogy, have the ability to make the leap to the big time after only a  short stay with your organization?

 

Unlike major college  basketball, where the competition that may lure top talent away is easy  to assess, in organizations there is likely a multitude of options  available for your best performers to consider. Jumping to work for a  competitor, making a move to a different geographical location, taking  the skills and knowledge they have acquired in their tenure and  pursue a  delayed personal dream to start a business or become a consultant are  just some of these potential options.  Part of responsibility of  recruiting top talent, like the UK basketball team does, is  understanding the ramifications of this very same talented performers  having many competing options, and the need for the organization to  prepare to address this reality.

 

Encourage

 

One of  the things sports teams do a consistently good job of compared to  industry, is celebrating their past stars.  Colleges often proudly  display the uniforms and pictures of former players that have gone on to  great success in the professional ranks.  But for some reason in  industry we tend to want to erase or forget the great achievements of  past employees.  Show candidates and new employees these stories, help  them to understand that while they may want to do great things outside  the organization, the surest way to make that a reality is by doing  great things inside the organization.

 

Engage

 

Unlike  in UK basketball, your organization likely does have a way to try and  engage and retain your 'one and done' caliber talent. Providing internal  alternatives for success and advancement in the form of stretch  assignments, special projects, opportunities to develop and demonstrate  growth and leadership are all powerful strategies to keep top talent  engaged, and to help them see staying with your organization as an  attractive alternative to making a jump.  Don't try to scare them  though, or attempt to convince them that leaving the organization is  unwise or risky, this can often backfire as the employee may begin to  doubt you have their true goals in mind.  Be honest about what  opportunities you can offer and be supportive if indeed the employee  does make the decision to make the leap.

 

Welcome back

 

Unlike  in basketball, where once the player leaves for the NBA, there is no  coming back, for the organization keeping the lines of communication  open between exiting top talent and the firm is one powerful method that  can be employed to somewhat mitigate the talent loss. Sometimes the new  job, the dream of entrepreneurship, or the consulting gig does not work  out, even for very talented people.  Welcoming these talented people  back to the organization, with their ingrained knowledge of the business  can be a great approach.  Take steps to make the door a revolving one,  instead of an 'exit-only' one.

 

You want top talent. You need top  talent.  Some of that talent will walk away, some much sooner that you  would like.  Understand it, plan for it, and make it work for you.