Great observations Danielle. I would like to think that employees and managers acknowledge and show appreciation for co-workers and employees on a daily basis but we all know that is not reality. Just saying the words "Thank You" can make such a difference in a person's attitude and the level of productivity they will exert that day. One of the most important characteristics that a person can display is being observant and listening to what people say. When you experience good customer service, thank the person and let them know how much you appreciate the level of service, send a thank you note or complete the customer satisfaction survey. We all have a tremendous amount of influence on the people we work with or the places we shop. Say "thank you" often and recognize those who show outstanding service, this will go along way in improving satisfaction and productivity in the workplace which ultimately leads to increased sales and profitability!