Almost every client that Knowledge Infusion works with today in the HR, Talent Management and Digital HR world involves knowledge workers that service clients. Whether this be restaurant workers, hotel workers, software service technicians or clothing salespeople - service workers drive much of the economy of the world today.
SAP released a study today that backs up the above claims with more detail from 250 services firms being polled. Some of the key findings include:
75 percent report poor talent strategies increase risk to revenue and overall customer satisfaction
50 percent report top talent priorities lie in fundamental areas such as recruitment, succession planning, training and retention
Only 20 percent of the firms polled are utilizing service performance to formulate talent strategies
78 percent describe their talent processes as standard or rudimentary
80 percent describe little to no integration of talent management, business development and resource management in their firms
I wanted to make sure that I posted this today as Knowledge Infusion is asked on a daily basis what others in the community are thinking and realizing when it comes to talent management. Use these numbers as part of your business case and justification for ongoing investments.
Another infusion of knowledge...
