I couldn't resist writing a quick entry about an experience from the road this week. As you know, Knowledge Infusion and our Deployment Excellence practice believes strongly in not using the term "self-service" and instead using a term such as "direct access" insuring that employees don't feel they are only doing HR's job. This is a true SELF-SERVICE case.
While arriving in a city (not to be named here, but in the deep south) late Wednesday evening, I was driving down the highway in a taxi, on the cell phone of course, when I looked up and saw something I never thought I would see. There in front of my eyes (and the cabbie) was a car driving down the freeway with a gas nozzle and gas hose still attached to their car. The nozzle was deeply embedded into the fuel tank with the hose flapping in the wind and dragging on the dry pavement of the highway.
After laughing with the cab driver and still not really believing it, I have thought about what might cause this. A few ideas:
The driver was drunk and just didn't realize that HE (it was a HE) drove off with the gas pump still attached to his car* The driver was stealing gas (and wanted the hose and nozzle as well)* The driver truly just made a self-service mistake
This is a mistake I (and I know you have as well) have thought about when filling up my tank with other things on my mind, or cell phone at ear. I didn't know it was possible to actually do it and get to a highway and drive that far without realizing it.
Many of you have had HRMS self-service deployments that didn't go as planned. Still many others are experiencing hr and talent management deployments where people are having to be trained to use the tools. Keep this story in mind and what you can do to plan for the unexpected. In this case, not sure what you can do except remember and share this story with others.
Another infusion of knowledge...or something
