During 2006, many organizations that we have worked with continue to focus on the experience of the employee and associate in the workplace. Organizations continue to question the value of employee and manager direct access/self service that haven't deployed solutions and for those that have, how to make it better. Most employees now expect HR / Human Capital Management departments to have rolled this technology out and if it isn't there, the overall satisfaction of the employee is effected.
Before entering into rolling out any technology to your organization, the following Top 10 list should be followed:
Make it role based
Understand existing security structure
Make it single sign in where possible
Focus on the user experience - less than 10 seconds and less then 3 clicks
Drive all traffic to single source
Market, Market, Market
Measure results
Understand business process impact - there always is one
Start small
Celebrate success and keep going
If you have questions about these 10 items, email me at mailto:jason.averbook@knowledge-infusion.com
Many organizations feel that employees are not using the Internet at home, therefore, will not use it in the workplace. A great site to learn about current Internet usage is Pew Internet. Another good survey to learn what organizations are doing today is done each year by Lexy Martin at CedarCrestone. Visit the CedarCrestone site to get a copy of this excellent survey.
At Knowledge Infusion, we have worked with over 50 Fortune 1000 organizations during 2006 helping them enhance their employee/associate experience using Talent Management technologies, Direct Access, Self-Service and Portals. Visit Knowledge Infusion Webinar to view a 60 minute interactive webinar on these topics.
Lastly, 2007 will be the year that HR focuses more on associate experience and portals than ever. Join the KI Newsletter for information on upcoming events and services that will help you drive to the experience of the future.
