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4 Posts tagged with the customer tag
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At Knowledge Infusion, we are constantly expanding our individual and collective knowledge of the Human Capital Management and Talent Management domains. Information comes through a variety of channels including this recommendation from one of our clients.

 

The book is titled "Results" by Gary Neilson and Bruce Pasternack. I haven't read it all, but have focused on a chapter titled "The Resilient Organization". The content is interesting to me because it speaks to the same mantra that Knowledge Infusion does on the importance of vision, alignment, adaptability, and moving the  goalpost every three years.

 

Some excerpts:

 

"Flexible enough to adapt quickly to external market shifts, the Resilient organization remains steadfastly focused on and aligned behind coherent business strategy......Resilient is the healthiest of all organization types (compared to the Passive-Aggressive, the Fits and Starts, the Outgrown, the Over-managed, the Just In Time, and the Military Precision organizations). It is in good working order... They're always scanning the horizon for the next competitive battle or market innovation."

 

"Nothing exists "just because" in the Resilient organization; every position, process, and policy has a purpose...and that purpose is aligned with the strategic objectives of the enterprise." (Reminds me of Knowledge Infusion's trilogy of People, Process, and Technology).

 

This just scratches the surface...might be worth a read for you as well!!

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It's Time to Believe

Posted by Neil Jensen Dec 27, 2007

During the holiday season we are asked to believe in many ways. Whether this belief be faith based, be about Santa Claus, or the belief that peace on earth and good will toward men is each of our jobs everyday, we are asked to believe in intangible concepts that require us to take a leap.

 

In the spirit of the season, I'm going to ask you to believe and take a leap with me. What I ask of you is not to believe that a man in a red suite can make it down your chimney and deliver gifts to your children, but that the roles we play in the HR industry can be performed in a very different way and have profound impacts on the business. What I ask you to believe is that we can change HR to be a function that delivers true business value. Knowledge Infusion has long been a believer that HR can be a function that leads the business and changes the game. We work with clients everyday to create HCM and Talent Managment StrategyMaps that lay out the roadmap to build an HR function that delivers business value.

 

While this began as an intangible concept three short years ago when Jason Averbook and Heidi Spirgi founded the company, it is one that has shown many tangible results. Are you ready to believe you can change the game?

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As a Knowledge Infusion consultant, it's my job to work with organizations to define their HCM and Talent Management strategies and create actionable plans to begin to execute on that strategy. As part of this process, we do an extensive review of the existing HR Technology infrastructure and conduct discovery interviews with stakeholders to glean current insights. Once complete, we analyze and synthesize the data collected to determine elements of the initial recommendation list. We then conduct an iterative review of the material and begin to refine the list to arrive at the final recommendation set and action plan. This entire process is aimed at creating a strategy poised to deliver not just HR value, but business value.

 

Often times during this process, I run into issues that are tough to deal with. I uncover significant deficiencies that will be a challenge for the client to deal with and overcome. This sometimes comes in the form of a series of bad or misguided technology decisions that detract from achieving stated goals. When I find myself in these situations, I am compelled to speak up. It's my obligation to tell the client what they may not want to hear in order to get them where they want to go. It's my job to deliver the bad news and turn it into a plan that aims to transform HR. It's through this approach and committment that together with clients, we develop a strategy that is not only achievable, but also produces true business value.

 

 

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Working Mother magazine today named MetLife as a 2007 Working Mother Best Company. This is the ninth consecutive time MetLife has been honored with this distinction. As a current customer of Knowledge Infusion, and one of my primary clients, I've had first hand experience working with the wonderful individuals at MetLife - many of them working mothers (and fathers). MetLife truly is an organization that embodies and promotes the talent management programs that make it possible for working mothers to have a positive work/life balance and get the most out of a fulfilling career and a robust family life.

 

As we get deeper into the much publicized ‘war for talent,' programs such as the ones utilized by MetLife will be increasingly more important to fuel the talent pipeline. MetLife is demonstrating early in the game that by utilizing creative talent programs such as telecommuting, compressed work week, emergency child care, and flextime, you can tap talent-rich segments of the workforce and enable them to become a catalyst in fulfilling your business objectives and strategy.

 

 

Congratulations to MetLife and the entire HR team on this much deserved distinction.

 

 

Another infusion of knowledge...

 

 

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