I was told a story last week about a kick-off meeting for a software implementation that was done exclusively using virtual technologies. The vendor chose not to send the implementation team onsite, but instead did all introductions using conference call and web meeting. All future interactions are planned to be done over the web as well.

While I can understand how this can be an effective way to save travel time and money in the process of configuring software, I also see it running a big risk. In my opinion, nothing can replace the benefits of face-to-face human interaction. There is much to be gained by shaking hands and putting a face with the name. Starting a project such as a software implementation with a solid foundation based on common understanding can contribute to a successful outcome. Without establishing this foundation, small issues can become big issues leading to project failure.

While the outcome of this specific virtual kick-off meeting remains to be seen, I wonder how this practice will be adopted across the HR technology industry. With the rapid advancement of collaborative technologies, will there ever be a time when the face-to-face meeting becomes obsolete?